The pairing code says it has expired
Pairing codes are valid for 10 minutes and can be used once. Generate a new code and enter it straight away.
Help centre
Getting started with RoutiSync
Follow these steps to go from a new account to your first printed label. Most outlets are ready in under an hour.
STEP BY STEP
Set up your business
- 1
Create your account
Sign up as a merchant, accept the terms and confirm your email address using the link we send you.
Create account - 2
Add your outlets
Open Outlets and create each shop or location, including its time zone.
- 3
Add your products
Add products one by one, or download the template’s Excel sheet from Templates, fill it in and upload it from Uploads.
- 4
Install the Print Agent
On a Windows PC at the outlet, download the agent from Print Agents and install it.
Print Agent details - 5
Pair the agent
In Print Agents, generate a pairing code for the outlet and enter it in the agent within 10 minutes. The agent shows Connected.
- 6
Add your printer
Open Printers, enter the printer’s IP address and port 9100, then assign it to the outlet and agent in Outlet Configuration.
- 7
Add your team
Create employee accounts in Employees and give them access to their outlet.
- 8
Preview and print
Open Products, preview a label, choose the number of copies and print.
TROUBLESHOOTING
Common questions during setup
Quick fixes for the issues people run into most often.
The Print Agent shows Disconnected
Check that the PC has internet access and that outbound HTTPS (port 443) is allowed by your firewall or antivirus. The agent reconnects automatically.
The printer shows Offline
Make sure the printer is on and connected to the same network as the PC, and that its IP address in RoutiSync is correct. On the PC, run “Test-NetConnection <printer IP> -Port 9100” in PowerShell — it should report success.
Windows asks me to confirm the installation
Make sure you downloaded the installer from your RoutiSync dashboard, then confirm the prompt to continue the installation.
Labels print in the wrong position or size
Check that the label size selected in RoutiSync matches the label stock loaded in the printer, and calibrate the printer using its media calibration function.
I did not receive the verification email
Check your spam or junk folder. You can request a new link from the verification page. If it still does not arrive, contact support.
Still stuck? Email support@routisync.com with your outlet name and a screenshot, or browse the FAQ.
READY TO PRINT?
Download the Print Agent and connect your first printer.
Smarter Operations.
Brighter Business.