RoutiSync.com Acceptable Use Policy
This policy lists things you and your Authorised Users must not do with RoutiSync.com. It applies to the web application, APIs, Print Agent and every label printed through the Service. Breaching it may lead to immediate suspension or termination, removal of content, and reporting to the authorities where the law requires or permits.
1. Deceptive, unsafe or unlawful labels
You must not create, print or distribute labels that:
- change, hide, re-date or extend a manufacturing, packing, "use by", "best before" or expiry date, or relabel expired, recalled or unsafe products as saleable;
- misstate price, maximum retail price, quantity, weight, size, ingredients, allergens, nutrition, origin, grade, certification, manufacturer, importer or any other product information;
- omit information that the law requires on the label in the place where the product is sold;
- imitate or copy another business's trademark, brand, packaging, barcode, licence or registration number, or any official mark, seal or certification (for example FSSAI, ISI, BIS, CE, organic, halal, kosher, FDA) that you are not entitled to use;
- are used for counterfeit, smuggled, stolen, adulterated or illegally imported goods;
- relate to goods whose sale is illegal where they are sold, or to regulated goods (such as medicines, controlled substances, weapons, explosives, hazardous chemicals, tobacco, alcohol or cannabis) where you do not hold every required licence;
- contain hateful, harassing, defamatory, obscene or otherwise unlawful material, or infringe anyone's intellectual property, privacy or other rights.
2. Accounts and identity
- Registering with false, borrowed or another business's details, or without authority to act for the business named.
- Sharing, selling or renting accounts, or letting people use the Service whom you have not authorised.
- Creating accounts in bulk, by automated means, or to get around a suspension or limit.
- Using another person's email address or mobile number without their permission.
3. Security and the platform
- Probing, scanning or testing the vulnerability of the Service, or breaching security or authentication, without our prior written permission.
- Accessing or trying to access another customer's data, outlets, printers or print agents.
- Uploading malware or harmful code, or interfering with, overloading or disrupting the Service (including denial-of-service attacks and excessive automated requests).
- Reverse engineering, decompiling, scraping, or copying the Service, its templates or its data, except where the law expressly allows it.
- Tampering with the Print Agent, its pairing codes or its communication with the Service, or using it to send print jobs to printers you are not authorised to use.
- Removing or hiding any proprietary notices, or misrepresenting your relationship with RoutiSync.com.
4. Legal and sanctions compliance
- Using the Service in breach of any applicable law or regulation, including consumer-protection, food-safety, legal-metrology, product-safety, customs, tax, data-protection and anti-spam laws.
- Using or giving access to the Service from a sanctioned country or region, or for or on behalf of a sanctioned person, or in breach of export controls.
5. Reporting misuse
If you see misuse of RoutiSync.com, including a label you believe was printed in breach of this policy, email support@routisync.com with as much detail as possible. We review reports and may keep related records, suspend accounts and cooperate with law-enforcement and regulatory authorities.
6. Changes
We may update this policy. The current version is always published at this address with its date.